1. What is Shampan.com?
Shampan.com is an e-commerce website, designed to bring all your desired products right at your doorstep in the most convenient way possible. At Shampan, we aspire to deliver happiness to all our customers. Our services reach out to customers all over Bangladesh, becoming the most preferred online shopping platform.
2. Why shop from Shampan.com?
Shampan.com stands out for its sincerity, as we strive to succeed in keeping our promise of providing exclusive and high-quality products. We are the only online shop in Bangladesh who has been able to achieve absolute customer satisfaction in product originality, outstanding customer-care services, and providing exciting deals & offers. All our products are certified of their authenticity and backed up by Shampan’s very own quality assurance.
We also offer the best deals with the lowest price possible, in order to make the products affordable in the market. Our motive is only to offer our customers a great shopping experience, additionally, we provide after-sales-services where applicable.
3. Are the Products Genuine?
Shampan’s loyal customers trust and prefer to shop from Shampan whenever they need any product. Shampan offers a guarantee of original and genuine products.
Shampan’s Partner affiliations include the most reputed international brands and manufacturers, providing only authentic products, as we have ZERO tolerance policy for duplicates or fakes. Furthermore, our accompanying assurance facilities also help our customers get the best out of the original products.
4. How do I buy from Shampan .com?
Our website is designed to make your shopping experience fun, fast, easy and reliable. Placing an online order at Shampan.com is very fast and easy. Follow some simple steps, as shown in the How to Place an Order segment of our page for a step-by-step guide on making a purchase from Shampan.com.
5. How do I Pay?
We have various methods of payment options available for your best convenience. You can pay using Mobile Banking, Online Banking, Debit/Credit Cards and Cash on delivery.
6. Can I return a product if I am not satisfied?
We have a 7 Day Easy Return policy for all our products which are sold online to ensure that our customers are completely satisfied with their purchase. If you are unhappy or unimpressed with your order, we allow returns within 7 calendar Days for your satisfaction. For more details, please visit our ‘Returns and Replacements’ segment page.
7. Do all the products have warranty?
Shampan.com offers various warranties depending on the purchased product. Most products carry a Brand Warranty, Service Warranty, Parts Warranty and International Warranty on them. Each product carries unique warranties which may vary based on the type and brand of product. Learn more about our warranties by visiting our Warranty Policy page.
8. Is My Account Information Secure?
9. Are you licensed for legal operations online?
Shampan.com is a licensed, authorized, and fully protected website which offers safe and secure transactions for our valued customers. Our business is licensed and regulated with the highest priority for the protection of your information.
10. What is Refund Policy?
In case of problems with the product after receiving the product (eg: product broken, torn, wrong size, product not working, product does not match with the image, etc.) you can get back the full value of the purchased product subject to the following conditions.
- a) Within maximum 48 hours after receiving the delivery, you have to mail to [email protected] or register a complaint on +8801322306258.
- b) In case of refund, the product should be completely intact with the box.
- c) You must return the product to the office of Shampan within 7 working days.
11. How can I contact you?
12. What are your delivery hours?
We deliver from 8 am to 10 pm every day. You can choose from available slots to find something that is convenient to you.
13. My order is wrong. What do I do?
Please immediately call +8801322306258 and let us know the problem.
14. What if the item is out of stock?
We hold our own inventory in our own warehouses, so we rarely run out of stock. However, we will try our best to source what you need. If we cannot find it, we will SMS/call you and let you know what substitutes are available
15. What happens during a hartal?
We work during hartals. That’s how dedicated we are.
16. Why should we buy from you when I have a store nearby?
Well, that is up to you but you can also be a couch potato and have your items delivered to your house for free. Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner-store. So, there is really no reason to not buy from us.
17. Can I get a refund via cash?
No, for any sort of issue, we will update the credit to your Shampan account.
18. How are you sourcing your products?
We have deals with whole-sellers, manufacturers and importers. We only sell authentic products.
19. Should I tip the delivery representative?
Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.