Welcome to SHAMPAN.COM eCommerce Marketplace. We have officially launched our beta version. We are looking for your cooperation to make our website more innovative and user friendly. If you have any queries feel free to contact/share us.

 

How to apply for returns or exchanges

  • Sign in to your Shampan Account, select My Orders.
  • Select the order you wish to return and click on the Manage Order button.
  • Click on Return Items.
  • Fill in the Return Form. The available return options (drop-off/pickup) will be displayed in this form.
  • Pack your Shampan parcel securely, with the product in the original and undamaged manufacturer's packaging as delivered to you and secure the Return Label on top of the return package.
  • If you are located in Dhaka city, then you will be able to avail pick up and drop off both facilities from specific areas. If you are located outside Dhaka, we have customer return drop off points in different locations where you can drop your return product.
  • To avail pick up facilities from Collection points from both Inside and Outside Locations

Returns Policy

  • If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for mall items and 7 days for non-mall items of the delivery date.
  • For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
  • For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy. For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.

Clothing, Apparel, Bags & Accessories

ShampanMall items: 14 Days; Return and refund. Non-ShampanMall items: 7 Days; Return and refund. Eligible for return if the item is "No longer needed". If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons.

Famous Footwear Return Policy

ShampanMall items: 14 Days; Return and refund. Non-ShampanMall items: 7 Days; Return and refund. Eligible for return if the item is "No longer needed". If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons.